I joined QEF as a graduate, so this is my first full time job in IT. I have learnt so much – I have increased my practical knowledge by a country mile. I have been able to put the theory that I learnt at University into my work life. I knew the basics about servers for example, but now I have so much practical hands on experience. As one of a team of three we have completed various projects, such as Data Center Migration, Desktop Upgrades and telephone upgrades across the whole organization.
I thoroughly enjoy this and it’s given me much more confidence to know that I can troubleshoot things when necessary. I also get to see the different sides of the organization.
QEF has multiple sites as well as 20 retail shops so it’s been really good experience working at all these different locations to make sure they all stay properly connected. The different sites have proved interesting and challenged me from the start, as I was asked to work there regularly on my own. I thoroughly enjoy this and it’s given me much more confidence to know that I can troubleshoot things when necessary. I also get to see the different sides of the organization.
I have also improved my communication skills as well as my knowledge. As a Helpdesk Engineer, you need to log tickets and speak to the user on the phone. I have learnt to be patient as not everyone is good with computers. If you can resolve their problem on the phone then great, otherwise you go to on-site to resolve it, and therefore this give you a bit of field experience. It’s important to be calm and manage their occasional frustration and to make them aware that we can help solve most things and recover any lost data.
I’ve been given the responsibility to troubleshoot issues that I feel confident that I can resolve, our manager has faith in us. But I also know that I am backed up by my manager if I’m not sure on something. His attitude is that there isn’t anything that can’t be fixed so give it a go. My manager has taught me so much and given me vital experience.