Office and Facilities Manager
  • Hours 37.5 per week
  • Salary £24,000pa
  • Closing date Friday, 11 October 2019
  • Location
  • Contact
    Name: Michelle Giles
    Telephone: 020 8770 1151
    Contact address:
    QEF Mobility Services
    1 Metcalfe Avenue
    SM5 4AW

Job Purpose

  • Support daily operations by maintaining systems and procedures through the line management of administration and facilities personnel.
  • Support Mobility Services Manager by managing financial objectives and overseeing procurement.
  • Ensure Quality and Assurance through monitoring Customer Service standards, reviewing processes and managing complaints in line with Data Protection Legislation.

About the role

  • Support operations by managing office systems and supervising office and facilities staff and volunteers.
  • Maintain staff by recruiting, selecting and training employees and volunteers; maintain a safe, secure and legal work environment; develop personal growth opportunities.
  • Accomplish staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counselling and disciplining employees; developing, co-ordinating and enforcing systems, policies, procedures and productivity standards.
  • Register all customer service compliments and complaints; escalate issues to the relevant line manager; compose responses as required.
  • Provide administrative and general support to the Mobility Services Manager, working closely on planning and confidential matters.
  • Compile accurate and well-presented annual reports, newsletters and statistics on time.
  • Support the team by taking on practical tasks during leave, absence or as required.

About you

  • High degree of initiative, and ability to prioritise and meet deadlines
  • Ability to demonstrate sound judgement
  • Adopts an objective and positive approach to change
  • Is committed to the provision of a high quality, client focussed service
  • Proven ability to lead, motivate & manage staff
  • Experience of dealing with problems and difficult people
  • Evidence of ability to complete tasks accurately, efficiently and effectively
  • Proven ability to manage numerous demands assertively and professionally
  • Friendly and helpful; Compassionate and empathetic; Sensitive and diplomatic

Being part of QEF means

  • Actively participating in learning, development and feedback opportunities.
  • Promoting QEF’s Equal Opportunities policy.
  • Being an active team player.
  • Being an ambassador of QEF’s Values and Behaviours.


  • 25 days annual leave plus bank holidays (pro-rata)
  • Pension and Life Assurance
  • Westfield Healthcare Cash back scheme and shopping discounts
  • Childcare vouchers
  • Free on-site parking

Click here for a copy the Job Description and Person Specification.