If you don’t drive and have a physical or hidden disability, using public transport can sometimes seem complicated and a bit daunting. It’s important that people have the right mobility solutions available and can access transport, so they feel able to get out of the house and build their social connections and quality of life.

QEF are proud to be part of a new regional Transport Hub initiative, supporting people in the Sutton, Merton, Croydon and Surrey areas who have had to give up driving or plan to retire from driving; helping them to get about and make journeys easier. It can be easy to lose touch with your family and your community when transportation becomes difficult. We’re here to help you stay connected with family and friends and avoid feeling isolated – we can give you the flexibility to stay mobile by providing realistic transportation options.

What is the QEF Transport Hub?

The QEF Transport Hub is part of a one-year pilot project funded by the Department for Transport, working with seven Mobility Centres across the country. Each centre is looking at the best way to deliver information and advice to people in their region who no longer drive. The aim is to provide support on accessible transport options so that people can rebuild social connections and reduce isolation and loneliness. QEF offer a personal travel solutions service which provides advice either face to face or over the phone around the following aspects:

- Accessing public transport

- Disability legal rights

- Practical guidance on assistance/community schemes which promote wellbeing and reduce loneliness

- Signposting transport providers

- Practical guidance on mobility equipment and its transportation

Where do I go for my appointments?

Appointments can either be at our Mobility Centre in Carshalton, or alternatively at other community locations in Sutton, Croydon, Merton, Leatherhead or Epsom. We attend regular events in these locations and the simplest way to find out when we are next in your area is to contact us directly.

How do I make an appointment? 

You can arrange a face to face meeting with our advisor at various community locations within the area, or if it’s easier, arrange for an advice session over the phone.

Simply contact our transport advisor by email or call 07780 224771. 

Irina's story

Irina (47) lives in the Sutton area and has recently started using a mobility scooter after suffering 2 strokes. She is no longer driving and the strokes have had an impact on the distance she can walk as well as on her verbal communication skills.

After hearing about QEF’s Transport Hub, her housemate thought Irina may benefit from an advice session. He was concerned that Irina didn’t see anyone apart from her carer during the day, as although she has a scooter, Irina is unable to travel independently.

Our transport advice sessions are held at various locations in the local community so they are easy to access for people with limited mobility. Irina came to speak to our advisor at a session held in her local hospital. We made her aware of a travel mentor scheme operated by Transport for London, whereby she would be accompanied by a mentor on her first couple of journeys using her scooter; providing her with guidance and confidence on things such as boarding a bus safely.

We were also able to signpost her to local groups in her area that provide yoga classes, choirs and arts and crafts facilities, to encourage her to rebuild connections in her local community. Irina had a keen interest in music before her strokes and was keen to see if having some social interaction could help her recover some of her abilities.

The Regional Transport Hub initiative is a pilot project funded by