Training courses for 2019/20

We provide 'hands on' practical training for aviation, healthcare and tourism professionals, to improve understanding of passenger needs and the disabled passenger’s experience when travelling by air.

We also offer expert consultancy, working with your business to improve recognition and understanding of the needs of people with reduced mobility and disabilities, so that you can excel in this important market.

To find out more about any of the courses below or for more information on our consultancy service contact us at accessibleaviation@qef.org.uk 

Courses for Healthcare and Tourism professionals 

1. Supporting your clients to navigate the airport
This unique training module is designed for occupational therapists and specialist travel agents who support their clients to make decisions about flying and need to know the practical considerations and services available before booking a flight. 
With kind support from UK airports, airlines and service providers we take you through the journey 'end to end', featuring the essential stages to help you advise your client. Starting with classroom based training covering pre-flight considerations, we then walk you through the airport to experience how support is provided, including: parking / drop-off, check in, security, and options for boarding. (Please note you will require a valid passport) 
Airports: Manchester Airport  - TBA
London Heathrow Airport:  24th January 2019
Birmingham International Airport:  For the agenda please click here  15th January 2019 
Cost: £95 + VAT
Times: Various including morning and evening classes. Contact us for more information on accessibleaviation@qef.org.uk

For an overview of this course please click here
 

2. Supporting your clients in the aircraft cabin
This course is designed for occupational therapists and specialist travel agents who support their clients to make decisions about flying and need to know the practicalities of being in the aircraft cabin.
Using our mock aircraft cabin we focus on two environments that can cause stress for disabled passengers and their travelling partners - the transfer into the aircraft cabin and seating / moving around once inside. We explain the options that are available at your outbound and inbound airport and outline why it can be so important to research which airline and airport you are flying from to get the best for your client. We show the equipment options that may be used  and how to request 'special exemption' for using support equipment on countries like the USA and Canada and how international law applies to individual journeys.
Locations:
Surrey, QEF Mobility Centre: 10 January 2019
Birmingham Airport  (with Eagle and Promove)  19 February 2019
Leeds, WMDLC:  5 February 2019
Cost: £95 + VAT
Times: Various including morning and evening classes. Contact us for more information on accessibleaviation@qef.org.uk

For an overview of the “in the aircraft cabin” course click here
For the agenda, click here

Courses for Aviation industry professionals 

3. Your guide to flying with a disability - understanding disabled passengers requirements

This course is designed for airport, service provider and airline teams who want an overview of the requirements of disabled and PRM passengers. With the year on year growth of PRM passenger number the industry seeks to deliver the best possible customer experiences to this expanding market. But the disabled passenger is not a homogenous group and it is hard to understand and define such a broad range of requirements.
In this course we take you through the journey 'end to end' to give you an insight into the whole experience and the opportunities to improve. 
Locations: Surrey, QEF Mobility Centre: 22nd January 2019 and 19th March 2019
Birmingham, RDAC: TBA
Leeds, WMDLC: 5 February 2019
Cost: £190 + VAT
Times: full day. Contact us for more information on accessibleaviation@qef.org.uk

 

4. Understanding wheelchairs and the people who use them when flying
Mobility aids can be called electric mobility aids, power wheelchairs, scooters and power assist by your customers but what is the difference and how do you handle these different devices? This very practical course is designed for airport, service provider and airline teams who want to develop their confidence and understanding of wheelchairs and how to protect them and importantly their knowledge of the people who use them. With over 50 wheelchairs under one roof, we explain the categorization of wheelchairs, linking with SRR airport coding and UK passenger metrics, whilst giving you the opportunity to trial equipment and discuss with wheelchair users. 
Locations: Surrey, QEF Mobility Centre:  17 January 2019
Birmingham, RDAC: date to be announced
Cost: £190 + VAT
Times: Full day. Contact us for more information on accessibleaviation@qef.org.uk