We are supported by an independent network of disabled people and industry experts with broad personal and professional experience in accessible air travel. The network supports QEF to guide and inform our advice and support for both the travelling public and the aviation industry.
Listed alphabetically, our Accessible Aviation Network members:
Roberto Castiglioni is an independent accessible to air travel expert and a member of the UK CAA Access to Air Travel Advisory Group and the Easyjet Special Assistance Advisory Group. He is also Chair of the Heathrow Access Advisory Group and works closely with European National Enforcement Bodies and the European Commission to improve access to air travel for persons with disabilities.
Richard Church has over 30 years’ experience in the airline industry having been responsible for flying the GB Paralympics Team to Beijing with British Airways and the design and delivery of additional diversity training for ground staff at Heathrow and China. As a paraplegic wheelchair user, he has travelled extensively for business and pleasure and worked with disability transport strategy groups for the Mayor of London for London2012. Since taking early retirement he has worked with various charities and organisations to provide guidance and peer support on preparation for air travel and reducing stresses experienced by 1st time disabled travellers. He also works as part of the Patient Education Team at Stoke Mandeville Spinal Unit.
Mary Doyle is a fully trained personal and executive coach and disability equality trainer, with over 25 years’ service delivery management experience working for global software companies. She is also a wheelchair user who advocates normalising disability in business through presence and education. She a private pilot and has been an independent business traveller for over two decades. As a champion of the customer experience in technology, she's committed to ensuring the travel industry becomes more inclusive and provides exceptional customer service as standard.
John Fishwick has worked within the aviation industry for over 15 years and has spent time working in a number of roles within different airlines. John is a passionate advocate of the promotion of accessible travel for all customers and in his current role strives to deliver a proposition for all disabled people that is comparable to that of all other travellers through inclusivity and delivery of independent travel. In his spare time John likes to travel visiting places close to home and also a little further flung. Through his work with the QEF Accessible aviation Forum he is excited to be in a position to share his knowledge of travelling by air and providing other disabled people with the knowledge and confidence to take their first flight.
Rosemary Frazer is a passionate advocate for disability equality working for over 25 years developing policy and campaigns to improve the lives of disabled people. A wheelchair user who has worked at a range of Public and Voluntary sector organisations including the BBC, Mencap, RNIB, Macmillan Cancer Support and Scope. More recently her focus has been on how design and innovation can be used to enhance the lives of disabled people. Transport is a particular interest especially in finding ways to make air travel more accessible.
Gilly Golesworthy is an independent advisor to the airline industry and medical profession. She has over twenty years’ experience encouraging and advising airport support services and airlines. She has a particular interest in the passenger experience from travelling to the airport to arrival at the destination.
Wendy Gray was the ‘Head of Dreams’ at Dreams Come True Charity and has been accompanying groups of disabled families to the USA since 2002. In her role as group leader she made all the arrangements for the trip including specialist seating and oxygen on the aircraft when required. Whilst she’s seen many changes over the years she still finds it very challenging for disabled passengers to fly, particularly if they’re wheelchair dependent and need toileting aboard the aircraft.
Sulaiman Khan is the founder and chief purpose officer of ThisAbility, the network that supports and celebrates creative disabled talent. He is passionate about the adventures, opportunities and possibilities that flying provides for all, whilst recognising that for many, himself included, it can sometimes be a challenging and stressful environment to access. He works with individuals and organisations to ensure disabled people have the same ease of access and comfortable experience that people without disabilities or reduced mobility often take for granted.
Joanne Kibbey has had MS for about five years, is a part time wheelchair user, and has a daughter who has learning difficulties. She continues to travel since using mobility aids and apart from being a part time market researcher is keen to use her experience to help others.
Geraldine Lundy has twenty years of experience working for an international airline assisting customers with disabilities and / or medical conditions to fly as safely and comfortably as possible. She is also responsible for ensuring the airline complies with current aviation related accessibility legislation. In addition she is an innovator who has introduced an onboard accessible IFE tablet and a hidden disability alert system to aid customers who need such assistance. She is also working with others in the industry to drive through projects to enhance accessible air travel.
Samantha Saunders is Head of Innovation & Regulatory Compliance at a leading airline and airport assistance services provider and has extensive experience in the aviation industry. Having spent 29 years with British Airways, she worked in a number of key operational roles at both Gatwick and Heathrow. In 2014 she joined OCS Group UK as Contract Manager for the Assistance Product at Gatwick, moving to the new role of Accessibility Manager in 2016. At OmniServ, her remit is to create service excellence and drive enhancements across the company's People with Reduced Mobility (PRM) operations.
Chris Wood is a single father to two disabled young adults. They are both in their twenties with undiagnosed conditions and live their lives in power wheelchairs. Chris’ experiences of using air travel with them has been very difficult, and he now campaigns to create a positive structure for passengers to remain in their wheelchairs in the aircraft cabin.
Andy Wright has 30+ years in the tourism and leisure industry, 20 of which have been spent managing the needs and requirements of disabled holidaymakers travelling worldwide, through his company Accessible Travel and Leisure. He is a wheelchair user, who has extensive knowledge and appreciation of both the public sector and corporate world. Andy is also a Disability Advocate/Ambassador for a number of UK airports, including Birmingham, Manchester and Edinburgh, where he provides practical guidance and advice, to support and enhance their disabled passengers` seamless end to end journey experience. He also chairs a number of airport consultative committees. He is committed to providing equal opportunities for the disabled community, by harnessing an understanding of the challenges, anxieties and frustrations faced by disabled people.