IT Support Engineer
  • Hours 37.5 hours per week (FTE)
  • Salary £25,000 - £29,000 per annum
  • Closing date Monday, 31 January 2022
  • Location
  • Contact
    Name: Duncan Light
    Telephone: 01372 841100
    Contact address:
    Leatherhead Court
    Woodlands Road
    KT22 0BN

We are pleased to announce that we are looking for an IT Support Engineer to join our existing IT team. 

This role will give the successful candidate the opportunity to develop their IT support skills, in addition to working on a multi-site basis.   Working across QEF and its family of charities, you will be able to meet all our staff, gain experience of working with a variety of IT systems, and have the professional satisfaction of make a direct contribution to the work we do to support disabled people achieve their goals for life.

There will also be great opportunities for learning and development as we further improve our IT services, implement new systems and work towards moving to a more cloud-based environment.

If this opportunity appeals to you we look forward to hearing from you.

About the role

  • Responsible for the provision of efficient and timely IT support to colleagues at all locations of QEF.
  • Works to monitor and maintain services and systems and resolve or escalate issues as appropriate. 
  • Participates in IT projects and assists with other tasks.

About you

  • You will have an industry qualification showing commitment and understanding of the technologies in use Microsoft OS, Server, O365 applications and administration. Cisco/Meraki switches. Avaya Telephony, Microsoft Azure and exposure to EPOS would be an advantage but not essential.
  • You are able to work as part of a team and manage self
  • You know how to prioritise tasks and manage time effectively in agreement with your line manager and the internal IT service level agreement
  • You will hold a Driving Licence and have the ability to travel across locations in Surrey/Outer London


Being part of QEF means that you will be valued as a key member of a charity that is passionate about its work. You will gain a sense of professional satisfaction from knowing that every day you have worked as a team to improve someone else's life. In addition, you will receive:

- Holiday entitlement, 25 days per annum plus statutory holidays (FTE), with additional days gained for length of service.  

- Pension, QEF is proud to make a contribution higher than its legal obligation for employees in the QEF Group Personal Pension scheme.

- Life Assurance, A Life Assurance policy is paid for by QEF for all employees. This provides death in service lump sum payment of four times annual salary.

- Healthcare, employees are eligible to join the Westfield Health cash plan, which is funded by QEF at no cost to the employee.

- 24 hour employee counselling service.

- Shopping Discounts, employees can enjoy exclusive discounts from a wide range of high street shops and other suppliers, as part of their Westfield membership.

- Transport, 1.8 miles from Leatherhead main line station, trains direct to London Victoria and Waterloo. On demand bus service available from the train station. 

- Free onsite parking.

- Training opportunities and career development.


Actively participating in learning, development, and feedback opportunities.

Promoting QEF's Equal Opportunities policy.

Being an active team player.

Being an ambassador of QEF's Values and Behaviours.

QEF is proud to be an equal opportunities employer.

We guarantee to interview all applicants who meet the criteria for a vacancy and to consider each applicant on their ability to do the job. Please contact HR at  if you require any reasonable adjustment(s) for the application process or interview stage.

Click for a copy the Person Specification.

This role is subject to satisfactory pre-employment checks which will include a DBS (at the cost of QEF if you are not already a member of The Update Service). All staff working inside a care home are required to be fully vaccinated against Covid-19 to enter the care home premises, unless they have evidence that they are medically exempt from the requirement (as set out in DHSC Guidance). If you haven’t had both doses of the vaccine, and are not exempt, you are still eligible for employment with us but your employment will be conditional on you agreeing to become fully vaccinated against Covid-19 before working with us.