Queen Elizabeth’s Foundation for Disabled People (QEF)’s Brain Injury Centre in Banstead, which is home to QEF Neuro Rehabilitation Services (NRS), is pleased that the Care Quality Commission (CQC) has recognised significant improvements made to the service and has taken the service out of special measures.

The CQC inspected NRS in May 2016 and recognised advances that have come from the hard work and dedication from the service’s staff that put clients at the centre of improvements, and investments in quality by QEF.

A new registered manager was appointed in January 2016 to oversee the centre’s operations, and other management changes and quality assurance measures were also implemented.

The new inspection has recognised the ongoing programme of changes that have been made and  rates the caring aspect of the service as good and the overall  service as ‘requires improvement’. We have embarked on a journey of consolidation, improvement and best practice, with a view to achieving a ‘good’ or ‘outstanding’ rating in the future.

I am very pleased to acknowledge all of the effort that the team at NRS has made to take the service forward and would like to emphasise that all of us at QEF remain committed to continual improvement, investment and quality.


Jonathan Powell

QEF chief executive officer