We are registered with and routinely inspected by the Care Quality Commission (CQC). Our commitment to quality improvement enables us to drive up our own standards, in order that legal requirements and good practice guidelines are not only met, but exceeded.
We provide a high standard of round-the-clock, person-centred support. We are committed to a model of practice which recognises and maximises personal dignity, autonomy, choice and freedom for the individual, and which promotes independence and personal responsibility, whilst keeping people safe within a framework of assessed and managed risk.
We take staff training very seriously. The majority of staff either already have NVQ qualifications, or are working towards them. Other specialist training, is provided on both an external and internal basis.
Each individual has a keyworker, whose responsibilities include:
- Promoting the educational and therapeutic goals established by the other specialist departments
- Negotiating a care/support plan with each individual, which fosters skills in self-care and independent living
- Developing social skills and leisure opportunities
- Support to engage with specialist medical services, eg GP, dentist, dietician, speech and language therapy, consultants, continence advisors, Well-Man and Well-Woman clinics, in order to promote optimum health